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Help & FAQ

Everything about renting a Dormi bed, from ordering to move-out. Tap any question to see the answer, or jump to a section.

Ordering & checkout

Do I need my room assignment before I order?

No. We get student room assignments directly from your school, so you can order before you know your room. Add your dorm and room number if you have it.

What address do I enter at checkout?

Use your own home or billing address, the one tied to your card. The checkout address is only for billing and contact. We coordinate delivery from the dorm and room number you provide, not the checkout address.

Why do I see two prices, like $279 and $379?

They are different rental lengths, not a discount. $279 covers a single semester; $379 covers the full school year (fall through spring). Early move-in is $419 for the year, and multi-year bundles lower the per-year cost.

How early should I order?

As early as you can. We typically sell out about a week before move-in, and ordering early locks in your bed and the early-delivery time slots.

Can I order for two students, like twins or siblings?

Yes. Checkout captures one student per order (name, ID, and room), so place a separate order for each student. If that is tricky, email us and we will help.

Are there discounts or promo codes?

We run a referral program: give a friend $20 and get $20 when they order. Subscribe to our newsletter for occasional offers.

Delivery, setup & move-in

How does delivery work?

You order online, and we deliver and set up your bed in your room before you arrive. At the end of the year, we pick it up for you and store it over the summer for when you return.

When will my bed be set up?

For standard move-in, we install the day before your school's official move-in, so your bed is made and ready when you get there.

Can I move in early?

Yes. Select the early move-in option at checkout and we will send a link to schedule your setup time. A small early-delivery fee applies.

What do you do with the existing campus mattress?

Just strip the standard campus mattress and clear any personal items before we arrive. We take care of swapping it out and setting up your Dormi bed, so there is nothing for you to move.

What size is the bed?

Twin XL at Holy Cross and Twin at Sacred Heart for on-campus rooms. Off-campus rentals come in the size you select and include a frame.

The mattress & bedding

What is the mattress made of?

A cooling hybrid of contouring foam and individually encased coils, designed and made in the US with UL Gold air-quality certified materials. It is hypoallergenic and built for every sleeping position.

How firm is it?

Medium-plush, the balance of soft and supportive that our luxury-hotel testing found works for almost everyone.

How do you keep it clean and safe?

Every bed gets a brand-new, tamper-proof bamboo-cooling encasement, so no one has accessed your bed before you. The encasements are hypoallergenic, bedbug-proof, waterproof, stain-proof, and silent, and you get a fresh one every year.

Do I need a mattress topper or protector?

No topper needed, the bed is comfortable on its own, and a mattress protector is already included with every rental.

Do sheets, pillows, or bedding come with the rental?

Bedding accessories are not included, but you can add cooling sheets, pillows, comforters, and protectors from our Buy page, all sized for dorm beds.

Returns, bundles & billing

Is there a trial or guarantee?

Yes. Every rental comes with a 7-night risk-free trial.

How do multi-year bundles work?

Bundles prepay several years at a lower per-year rate. If you no longer need all the years, email us before July 1 of the upcoming academic year and we will refund the unused years.

Can I buy the bed instead of renting?

Most students rent so there is nothing to store or throw away, but you can own the same bed for home as the DreamLuxe Elite.

I did not get my receipt.

Your receipt is emailed at purchase. Check your spam or junk folder first, and if it is not there, contact us and we will resend it.

About Dormi

Who is Dormi?

Dormi was founded in 2020 by two College of the Holy Cross graduates who lived the problem of bad student sleep. We rent premium, delivered-and-installed beds to college students, and we partner with the College of the Holy Cross and Sacred Heart University, with more campuses coming.

Is renting sustainable?

Yes. Instead of a foam topper that gets thrown out every May, we clean, inspect, and redeploy each bed, keeping it in use. We also donate 10% of profits to sustainability initiatives on the campuses we serve.

How do I reach you?

Email support@dormibeds.com or use our contact form. We reply within 48 hours.

Still have a question?

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