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FAQ
Top questions
Quick answers to what families ask most. Tap a question to open it.
Do I need my room assignment before I order?
No. We get student room assignments directly from your school, so you can order before you know your room. Add your dorm and room number if you have it.
How does delivery work?
You order online, and we deliver and set up your bed in your room before you arrive. At the end of the year, we pick it up for you and store it over the summer for when you return.
Can I move in early?
Yes. Select the early move-in option at checkout and we will send a link to schedule your setup time. A small early-delivery fee applies.
What size is the bed?
Twin XL at Holy Cross and Twin at Sacred Heart for on-campus rooms. Off-campus rentals come in the size you select and include a frame.
How firm is it?
Medium-plush, the balance of soft and supportive that our luxury-hotel testing found works for almost everyone.
How do you keep it clean and safe?
Every bed gets a brand-new, tamper-proof bamboo-cooling encasement, so no one has accessed your bed before you. The encasements are hypoallergenic, bedbug-proof, waterproof, stain-proof, and silent, and you get a fresh one every year.
Is there a trial or guarantee?
Yes. Every rental comes with a 7-night risk-free trial.
Is renting sustainable?
Yes. Instead of a foam topper that gets thrown out every May, we clean, inspect, and redeploy each bed, keeping it in use.